Terms and Conditions
Coronavirus travel policy
We ask that all guests abide by the coronavirus guidelines issued by the Scottish Government. This includes any limitations on large group gatherings or get to togethers with members of different households.
Any guest who is experiencing any Coronavirus symptoms, or has been in contact with someone who has tested positive for Coronavirus in the three weeks prior to their stay, should not travel.
Anyone who breaches these guidelines will be asked to leave the premises and will not be offered a refund unless there are exceptional circumstances. This is to protect the health and safety of other guests and our staff.
Coronavirus travel restrictions
If further restrictions are introduced by the Government that prevent you from travelling, you will be able to rearrange your booking for a future date.
Access to lodges
The hirer shall allow the Management entry to the properties for all reasonable purposes.
The person responsible for the booking must be aged 25 years or over. If the person making the booking is not going to be present during the stay, they must nominate another guest to take full responsibility of the party. This person must also be 25 years or older.
Arrival and check-in times
Lodges are available from 4.00 p.m. on day of arrival until 10.0a.m.on the day of departure. The Company reserves the right to charge for an additional day’s hire for unauthorised departures after this time. Arrivals later than 6.00 p.m. can be accepted by arrangement and guests are asked to telephone in advance in case of unavoidable delays so that they can be informed of security arrangements for collecting their keys.
You have a confirmed booking when the deposit has been paid and processed. You are then responsible for the full rental cost even if you subsequently cancel. But if you inform us in advance of a cancellation by email we will try to recoup the cost of your stay by reselling it. If we can do so we will then refund you the amount we receive less a £50 administration cost. (The resale price may be less than you paid. The more notice we get the more likely we can resell your holiday at a comparable price.)
We strongly recommend that guests take out their own cancellation insurance cover.
Caravans, camping and fires
Caravans and boats may be parked in our car park if we are given prior notification but they are not normally allowed in lodge parking spaces. Unfortunately tents cannot be erected on any part of the site and with the exception of BBQ’s no fires may be lit.
Parking for two cars per booking is free. With the exception of lodges 1 and 4 two nearby spaces are included in the cost of your stay. For lodges 1 and 4 the second space is in the nearby general car park.
Cleaning and damages
Lodges must be left in a clean and tidy condition on departure, with an intact inventory or a surcharge may be levied. Accidentally broken items should be notified to the office on departure. Where more than one lodge is booked and items are taken from one lodge to another the inventory for each lodge should be intact on departure. Complaints Should any aspect of your stay give cause for complaint the matter must be addressed with the Management immediately so that prompt resolution or restitution can be made. If the Office is unmanned then contact details for the Duty Manager are displayed by the office door. We will not consider recompense for matters raised retrospective to the period of stay.
A contract exists between us once we receive your deposit payment and you receive a booking confirmation letter by post or by email. Online booking summaries are automatically generated and do not constitute confirmation of a reservation by themselves. The hirer’s name will be on the booking form and they agree to take full responsibility for all members of their party and for ensuring that they all adhere to the Terms and Conditions. When the hirer is not present for the stay a Responsible Person must be nominated. They must also be over 25 years old. The names, addresses and ages of all members of the party must be shared with the Management on request.
If for operational reasons the lodge you booked cannot be made available to you we will try to make another lodge available and will refund any price difference if appropriate. If we upgrade you there will be no surcharge for a more expensive lodge. However, if we have to cancel your stay due to reasons covered by our Insurance policy then the deposit and balance will be refunded in full and you will have no claim against the Company. This commitment will not apply for cancellations caused by Force Majeure. The Company reserves the right to alter or amend the lodge, its facilities and other amenities offered without prior notice.
The Proprietors reserve the right to refuse admission or require the immediate departure of persons or pets that in the opinion of the Proprietor is/are not suitable to take charge or are causing a disturbance or nuisance. In the event of termination of a let a refund of any un-expired portion of rent will be made.
We do not accept bookings which are, or which we deem to be, hen or stag parties or are probable cause of noise and disturbance. Please see the section on ‘security deposits’ for further information about noise disturbance.
Any clandestine bookings of this nature will be null and void on arrival and asked to leave. No refund will be given.
Hot tubs and quiet enjoyment
The rights of other guests and local residents must be respected at all times. Therefore no music is to be audible outside the lodge and tubs must be vacated by 11.0 pm. Repeated misuse of the tubs may result in them being emptied. Management also reserve the right to ask guests to leave the premises and/or withhold the security deposit in order to compensate other lodge guests for any noise disturbance.
Hirers are expected to familiarise themselves with the separate hot tub safety rules. A printed copy is displayed in each lodge and can also be found in your welcome pack.
Loch Lomond Leisure Limited does not accept liability for loss or damage of guests’ property or for accidents, mishaps or injury howsoever caused.
The number of people occupying the lodge must not exceed the numbers stated on booking (maximum 6 persons). Lodges may not be used for impromptu or planned parties, be sub-let in whole or in part without our consent or used for any purpose other than having a private holiday. We have a private function room and bar that can be made available to groups by prior arrangement.
A 30% deposit is payable in advance to secure a booking. The balance will be due 56 days before arrival. When a booking is requested less than 56 days prior to arrival the full cost of the stay will be required to secure the booking. If a balance payment is not made we reserve the right to cancel a booking and retain the deposit. Entry to properties will be allowed only when payment in full has been cleared beforehand. A £10 booking fee is included in the cost of your stay.
Cats and dogs only are welcome at the Manager’s discretion in certain designated lodges with the following provisos:
- We are notified at the time of booking
- No more than two cats or dogs are brought
- Their own bedding is provided by the guest
- Pets are quiet, well behaved and never left unattended in the lodge or grounds
- Pets are prevented from accessing bedrooms.
An additional cleaning charge of £35 for one pet and £50 for two pets will be added to your bill.
We will require a security deposit of £200 to be held against your card on arrival. The amount held will be released within one week but usually the day after departure.
Your security deposit is required in case there is any damage to your lodge during your stay. In addition, management reserve the right to withhold your security deposit if you cause noise disturbance that interferes with the enjoyment of other lodge guests.
Smoking & drug use
Smoking is not permitted in any of our lodges. This includes e-cigarettes. Any smoking of cigarettes, cigars or e-cigarettes must take place on the patios and waste must be disposed of in the ash trays/bins provided. Please ensure patio doors are closed when smoking.
We have a zero tolerance to drug use and drug use of any sort is not permitted. If we detect the use of drugs, or suspect guests are under the influence of drugs, all guests will be asked to leave immediately, and no refund will be provided. Police will also be alerted.Book Accommodation
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Just what we hoped for'Thank you and all your team at the Waterfront for everything you did to make our wedding weekend so special. It really was just what we hoped for and all our guests had nothing but the highest praise for all your staff.'
The staff go above and beyond'The staff were fantastic and massive thank you to Rafal who was great checking everyone in on Friday and who also went above and beyond and took my grandparents back to their holiday cottage in Milton of Buchanan after the wedding!'
Outstanding location'The location is outstanding - right on the edge of Loch Lomond with private water frontage and beaches. As a location for exploring, again this rates very highly. We easily accessed central Glasgow by train from nearby Balloch and also explored Stirling (particularly the castle and Wallace memorial), the Falkirk Wheel and even Perth and Pitlochry by car. It is a very peaceful place, which can only be disturbed on occasion by your neighbours but with the Slumber Charter in place, we had absolutely no problems overnight.'
The most perfect day'The Most Perfect Day and The Most Perfect Venue! Where to start, I always knew I wanted to get married at Loch Lomond, just had to find the right venue and I was blown away with what The Waterfront had to offer. We got married in the conservatory due to typical Scottish Summer in July it decided to rain on our wedding day. I had my heart set on getting married outside on the loch so I thought I would be disappointed, however I am actually glad it rained in the morning, because it meant we got married in the...
Breathtaking views'Where to start! We chose the waterfront for our wedding because of the absolutely breathtaking views, location and surroundings. You can't put a price on a view like that. We were planning a small intimate wedding for 28, mid week at the waterfront and living all the way down in Kent, organising could have been so difficult if it wasn't for Sheena the wedding coordinators help. Everything was organised to a fabulous standard and despite my millions of emails she didn't get sick of me and was happy to email pictures and explain thoroughly. We were so lucky to have...