Equality policy

Loch Lomond Waterfront is committed to encouraging equality, fairness and inclusion amongst all our guests, staff and suppliers. The aim is for our workforce to represent all sections of society, and for everyone on our premises to feel respected and valued.

We are committed to fostering this every day and equality and fairness will be embedded in our culture and actions. Discrimination on the grounds of any of the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation will not be tolerated.

Our relations with staff, guests and all who visit Loch Lomond Waterfront are very important to us and our goal is to ensure that all actions, communications and requests between staff, guests and suppliers are at all times respectful.

Guests will be helped and encouraged to relax in our safe open and welcoming environment and all our team members will be trained to meet company goals and to further their potential.

Commitments to our guests and visitors:

  • Promote equality, fairness and inclusion for all guests and visitors on our holiday resort.
  • Create an inclusive and welcoming holiday environment, in which individual differences are welcomed and everyone feels relaxed, comfortable and supported.
  • Expect our team to treat all guests and visitors with dignity and respect.
  • Oppose any form of bullying, harassment, victimisation or unlawful discrimination.
  • Encourage anyone who feels they have been subject to discrimination to raise their concerns.
  • Take all complaints of discrimination seriously.
  • Discipline those who breach this policy, including removing them from the site.
  • Make our facilities available and accessible to all guests.
  • Review guest practices and procedures when necessary to ensure fairness and equality and update them to take account of any changes in the law.
  • Assess how the equality policy is working in practice, review annually and consider taking action to address any issues.

Commitments to our employees:

  • Encourage equality, fairness and inclusion for all in our employment, whether temporary, part-time or full-time.
  • Create a working environment where individual differences and the contributions of all staff are recognised and valued.
  • Expect our team to treat each other with dignity and respect.
  • Oppose any form of bullying, harassment, victimisation or unlawful discrimination.
  • Encourage anyone who feels they have been subject to discrimination to raise their concerns.
  • Take all complaints of discrimination seriously.
  • Discipline those who breach this policy, including removing them from the site.
  • Prevent discrimination in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities.
  • Train all employees on their rights and responsibilities under the equality policy.
  • Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality policy.
  • Review employment practices and procedures when necessary to ensure fairness and equality, and update them to take account of any changes in the law.
  • Assess how the equality policy is working in practice, review annually and consider taking action to address any issues.

The equality policy is fully supported by senior management and owners of Loch Lomond Waterfront. We will inform all staff that the policy is in operation and that they will be obligated to comply with its requirements. The policy will also be drawn to the attention of guests and visitors.

Our policy will be monitored and reviewed annually to ensure that equality and diversity are continually promoted throughout Loch Lomond Waterfront.

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Testimonials

  • Just what we hoped for

    'Thank you and all your team at the Waterfront for everything you did to make our wedding weekend so special.  It really was just what we hoped for and all our guests had nothing but the highest praise for all your staff.'
  • Everything was more than perfect

    'Everything was more than perfect, more than what we can ask for. And the view priceless, the whole stay was priceless, so thank you ever so much, hope to see you soon.'
  • Thank you doesn't seem enough

    'The food, service, timing of the day – everything was wonderful and exactly as planned!  From the day we first visited the venue we knew it was the perfect place for our reception and we definitely did not make the wrong choice.  Thank you just does not seem enough!'
  • Right up there with the best

    'We have travelled the world and stayed in all sorts of accommodation - Loch Lomond Waterfront is right up there with the best. The facilities, quality of fixtures and fittings and the setting all add up to a superb holiday experience and one that I have no hesitation in recommending to anyone. Outstanding!'
  • We couldn't have done it without you

    'Thank you for your help with the planning and your attention to detail - we couldn’t have don’t it without you!  The marquee was beautiful and all we had hoped for.  We had a brilliant day and will remember it all forever, thank you so much for being part of it'