The exterior of the Drummond / Honeymoon Suite chalet at Loch Lomond Waterfront in Balmaha with a hot tub outside ..

Equality policy

Loch Lomond Waterfront is committed to encouraging equality, fairness and inclusion amongst all our guests, staff and suppliers. The aim is for our workforce to represent all sections of society, and for everyone on our premises to feel respected and valued.

We are committed to fostering this every day and equality and fairness will be embedded in our culture and actions. Discrimination on the grounds of any of the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation will not be tolerated.

Our relations with staff, guests and all who visit Loch Lomond Waterfront are very important to us and our goal is to ensure that all actions, communications and requests between staff, guests and suppliers are at all times respectful.

Guests will be helped and encouraged to relax in our safe open and welcoming environment and all our team members will be trained to meet company goals and to further their potential.

Commitments to our guests and visitors:

  • Promote equality, fairness and inclusion for all guests and visitors on our holiday resort.
  • Create an inclusive and welcoming holiday environment, in which individual differences are welcomed and everyone feels relaxed, comfortable and supported.
  • Expect our team to treat all guests and visitors with dignity and respect.
  • Oppose any form of bullying, harassment, victimisation or unlawful discrimination.
  • Encourage anyone who feels they have been subject to discrimination to raise their concerns.
  • Take all complaints of discrimination seriously.
  • Discipline those who breach this policy, including removing them from the site.
  • Make our facilities available and accessible to all guests.
  • Review guest practices and procedures when necessary to ensure fairness and equality and update them to take account of any changes in the law.
  • Assess how the equality policy is working in practice, review annually and consider taking action to address any issues.

Commitments to our employees:

  • Encourage equality, fairness and inclusion for all in our employment, whether temporary, part-time or full-time.
  • Create a working environment where individual differences and the contributions of all staff are recognised and valued.
  • Expect our team to treat each other with dignity and respect.
  • Oppose any form of bullying, harassment, victimisation or unlawful discrimination.
  • Encourage anyone who feels they have been subject to discrimination to raise their concerns.
  • Take all complaints of discrimination seriously.
  • Discipline those who breach this policy, including removing them from the site.
  • Prevent discrimination in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities.
  • Train all employees on their rights and responsibilities under the equality policy.
  • Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality policy.
  • Review employment practices and procedures when necessary to ensure fairness and equality, and update them to take account of any changes in the law.
  • Assess how the equality policy is working in practice, review annually and consider taking action to address any issues.

The equality policy is fully supported by senior management and owners of Loch Lomond Waterfront. We will inform all staff that the policy is in operation and that they will be obligated to comply with its requirements. The policy will also be drawn to the attention of guests and visitors.

Our policy will be monitored and reviewed annually to ensure that equality and diversity are continually promoted throughout Loch Lomond Waterfront.

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Testimonials

  • My stay will never be forgotten

    'Just wanted to say a very big thank you for my wonderful stay, I have no words to describe the incredible comfort I had at the Cawdor Diamond Lodge, I just checked out today this morning from lodge 5, I do not agree that your lodge is a five star if I could I would call it a 100 star lodge. From start to finish, my stay at the lodge will never be forgotten it's special and unique and an amazing experience'
  • Right up there with the best

    'We have travelled the world and stayed in all sorts of accommodation - Loch Lomond Waterfront is right up there with the best. The facilities, quality of fixtures and fittings and the setting all add up to a superb holiday experience and one that I have no hesitation in recommending to anyone. Outstanding!'
  • Such a beautiful setting

    'Myself and my partner recently stayed in Drummond Lodge (from 21-24 Feb) and we just wanted to say thank you so much for a lovely stay. We loved our lodge, it was like a home from home, and we really didn’t want to leave! It was spotlessly clean and in such a beautiful setting. All the staff we met were really friendly. We also loved Balmaha, what a wonderful village. So thank you very much! We are the couple that took Flynn for a walk and we took this photo of him... we thought you’d appreciate a copy. Thanks once again...
  • Outstanding location

    'The location is outstanding - right on the edge of Loch Lomond with private water frontage and beaches. As a location for exploring, again this rates very highly. We easily accessed central Glasgow by train from nearby Balloch and also explored Stirling (particularly the castle and Wallace memorial), the Falkirk Wheel and even Perth and Pitlochry by car. It is a very peaceful place, which can only be disturbed on occasion by your neighbours but with the Slumber Charter in place, we had absolutely no problems overnight.'
  • We'll definitely be back again

    'I just wanted to thank you for such a lovely stay.  The lodge was beautiful and the facilities and views amazing.  We will definitely be back again.'