Access to lodges
The hirer shall allow the Management entry to the properties for all reasonable purposes.
Arrival and check in times
Lodges are available from 4.00 p.m. on day of arrival until 10.0a.m.on the day of departure. The Company reserves the right to charge for an additional day’s hire for unauthorised departures after this time. Arrivals later than 6.00 p.m. can be accepted by arrangement and guests are asked to telephone in advance in case of unavoidable delays so that they can be informed of security arrangements for collecting their keys.
You have a confirmed booking when the deposit has been paid and processed. You are then responsible for the full rental cost even if you subsequently cancel. But if you inform us in advance of a cancellation by email we will try to recoup the cost of your stay by reselling it. If we can do so we will then refund you the amount we receive less a £50 administration cost. (The resale price may be less than you paid. The more notice we get the more likely we can resell your holiday at a comparable price.)
We strongly recommend that guests take out their own cancellation insurance cover.
Caravans, camping and fires
Caravans and boats may be parked in our car park if we are given prior notification but they are not normally allowed in lodge parking spaces. Unfortunately tents cannot be erected on any part of the site and with the exception of BBQ’s no fires may be lit.
Parking for two cars per booking is free. With the exception of lodges 1 and 4 two nearby spaces are included in the cost of your stay. For lodges 1 and 4 the second space is in the nearby general car park.
Cleaning and damages
Lodges must be left in a clean and tidy condition on departure, with an intact inventory or a surcharge may be levied. Accidentally broken items should be notified to the office on departure. Where more than one lodge is booked and items are taken from one lodge to another the inventory for each lodge should be intact on departure. Complaints Should any aspect of your stay give cause for complaint the matter must be addressed with the Management immediately so that prompt resolution or restitution can be made. If the Office is unmanned then contact details for the Duty Manager are displayed by the office door. We will not consider recompense for matters raised retrospective to the period of stay.
A contract exists between us once we receive your deposit payment and you receive a booking confirmation letter by post or by email. Online booking summaries are automatically generated and do not constitute confirmation of a reservation by themselves. The hirer’s name will be on the booking form and they agree to take full responsibility for all members of their party and for ensuring that they all adhere to the Terms and Conditions. When the hirer is not present for the stay a Responsible Person must be nominated. They must be over 21 years old. The names, addresses and ages of all members of the party must be shared with the Management on request.
If for operational reasons or circumstances not within our control the lodge you booked cannot be made available to you we will try to make another lodge available and will refund any price difference if appropriate. If we upgrade you there will be no surcharge for a more expensive lodge. However, if we are unable to make another lodge available and we have to cancel your stay then the deposit and balance will be refunded in full and you will have no claim against the Company. The Company reserves the right to alter or amend the lodge, its facilities and other amenities offered without prior notice.
The Proprietors reserve the right to refuse admission or require the immediate departure of persons or pets that in the opinion of the Proprietor is/are not suitable to take charge or are causing a disturbance or nuisance. In the event of termination of a let a refund of any un-expired portion of rent will be made.
We do not accept bookings which are, or which we deem to be, hen or stag parties or are probable cause of noise and disturbance
Hot tubs and quiet enjoyment
The rights of other guests and local residents must be respected at all times. Therefore no music is to be audible outside the lodge and tubs must be vacated by 11.0 pm. Repeated misuse of the tubs may result in them being emptied. Hirers are expected to familiarise themselves with the separate hot tub safety rules. A printed copy is displayed is each lodge
Loch Lomond Leisure Limited does not accept liability for loss or damage of guests’ property or for accidents, mishaps or injury howsoever caused.
The number of people occupying the lodge must not exceed the numbers stated on booking (maximum 6 persons). Lodges may not be used for impromptu or planned parties, be sub-let in whole or in part without our consent or used for any purpose other than having a private holiday. We have a private function room and bar that can be made available to groups by prior arrangement.
A 30% deposit is payable in advance to secure a booking. The balance will be due 56 days before arrival. When a booking is requested less than 56 days prior to arrival the full cost of the stay will be required to secure the booking. If a balance payment is not made we reserve the right to cancel a booking and retain the deposit. Entry to properties will be allowed only when payment in full has been cleared beforehand. A £10 booking fee is included in the cost of your stay.
Cats and dogs only are welcome at the Manager’s discretion in certain designated lodges with the following provisos:
- We are notified at the time of booking
- No more than two cats or dogs are brought
- Their own bedding is provided by the guest
- Pets are quiet, well behaved and never left unattended in the lodge or grounds
- Pets are prevented from accessing bedrooms.
An additional cleaning charge of £35 for one pet and £50 for two pets will be added to your bill.
We will require a security deposit of £200 to be held against your card on arrival. The amount held will be released within one week but usually the day after departure.
Smoking is not permitted in any of our lodges.