Coronavirus Travel Policy
Responsibility of guests
We ask that all guests abide by the coronavirus guidelines issued by the Scottish Government. This includes any limitations on large group gatherings and meeting with members of different households and travel restrictions between levels.
Coronavirus safe holidays
So how will we keep you safe? We are striving to provide Coronavirus Safe Holidays. As a self-catering complex surrounded by nature, guests have minimal interaction with anyone outside of their lodge. As such we enjoy 18 acres of private land for you to enjoy. Also, each lodge and chalet enjoys its own private terrace. And, inside is very large and spacious.
Contactless check-in & out
We are now offering contactless check-in and out for your self-catering holiday. We will advise you prior to arrival of your lodge name. We will also email you your check-in forms and advise how to access your lodge or chalet. This way you have no need to interact with anyone.
Due to the enhanced cleaning we are undertaking, we would like to advise guests that this may limit their ability for early check-ins. However, please feel free to call ahead and check if this is possible and we will cater to your requirements where possible.
Holiday disinfectant measures
What’s more, we have also introduced the following enhanced measures:
Firstly, we have introduced a number of increased holiday accommodation disinfecting measures. As such we will:
- As normal, be cleaning each lodge thoroughly before your check-in.
- This includes (but is not limited to) the addition of Antiviral spray of all major surfaces and touch points, plus misting of carpets and soft furnishings.
- All hot tubs continue to be cleaned thoroughly on a daily basis and we will be testing your water and thoroughly cleaning the handles, touchpads and surrounding surfaces.
- Staff will be following our strict protocols and measures, wearing masks and aprons and changing gloves regularly.
- Antibacterial soaps, wipes and antiviral spray are provided for guests use in each lodge and chalet.
We have also increased our sanitisation procedures in all public areas:
- So, you can still make use of our facilities, we are disinfecting all public areas regularly including door handles, touch points, security gate key pads.
- Hand sanitizer will be provided at reception for your use.
- All pens are sanitized and frequently replenished with new pens.
- Credit card machines and keypads will be sanitized after each use.
Plus, if you are looking for further information during your holiday, we have NHS & WHO signage and guidance in each lodge and chalet. As things progress, we will continue to liaise with the Association of Scottish Self Catering. Also, Visit Scotland are keeping us up to date with additional advice and will remain aligned to all government guidance.
Developing Coronavirus symptoms
Any guest who is experiencing any Coronavirus symptoms, or has been in contact with someone who has tested positive for Coronavirus in the three weeks prior to their stay, should not travel.
In the event that you or anyone in your lodge develops symptoms of COVID-19 during your stay, you should book a test through the NHS Inform website or call them directly: Telephone: 0800 0282 816 Website: www.nhsinform.scot
Guests who need to self-isolate should travel home if they can do so safely, avoiding the use of public transport. If you are unable to do this, and your accommodation here is the safest place, then you should self-isolate here. In these circumstances, you will be liable for costs for any extended stay. There is assistance available for those who may need to isolate via the National Assistance Helpline: National Assistance Helpline: 0800 1114 000.
If you are required to self-isolate prior to your stay and it impacts your ability to travel, you will be able to reschedule your stay. If you choose to move dates to the same time & price bracket (i.e. mid week or weekend) next year, then we will waive the annual price difference. If you choose to move dates to a different time of year which subsequently increases the price of your booking, the additional amount will be added to your final balance payment. If you choose to move your stay to a different time of year which reduces the overall price of your booking, we will process a partial refund for you.
If your stay is impacted by travel restrictions
We offer our guests the Booking Protect scheme which covers you in the event that you, or a member of the party, are required to self-isolate or contract COVID-19. Please see our cancelation policy, specifically section ‘2.6.2 Booking Protect’ for more information.
If you are prevented from travelling due to enforced government travel restrictions (national or local lockdowns), our preference is to re-schedule your stay for a suitable date in the future, failing that we will provide a credit note for future use. If you choose to move dates to the same time & price bracket (i.e. mid week or weekend) next year, then we will waive the annual price difference. If you choose to move dates to a different time of year which subsequently increases the price of your booking, the additional amount will be added to your final balance payment. If you choose to move your stay to a different time of year which reduces the overall price of your booking, we will process a partial refund for you. If neither of those options are suitable, we will also be happy to provide a full refund, minus the £50 administration fee, should that be your preference.Check Your Dates
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Just what we hoped for'Thank you and all your team at the Waterfront for everything you did to make our wedding weekend so special. It really was just what we hoped for and all our guests had nothing but the highest praise for all your staff.'
Outstanding location'The location is outstanding - right on the edge of Loch Lomond with private water frontage and beaches. As a location for exploring, again this rates very highly. We easily accessed central Glasgow by train from nearby Balloch and also explored Stirling (particularly the castle and Wallace memorial), the Falkirk Wheel and even Perth and Pitlochry by car. It is a very peaceful place, which can only be disturbed on occasion by your neighbours but with the Slumber Charter in place, we had absolutely no problems overnight.'
Site exclusivity was amazing"What made it for us was the site exclusivity. We had all our friends and family in one place for the whole weekend. Everyone keeps telling us it was the best wedding they have been to!”
Stunning from top to bottom'We booked this to relax after a family tragedy and it was the perfect tonic. Stunning from top to bottom. The rooms were perfect with all the facilities needed. The hot tub on a winters evening took it to another level. The blackout curtains, allied to no light pollution outside, meant wakening up was the most natural I had experienced for years.'
Fantastic wedding coordinator'Sheena (the wedding coordinator) was nothing short of amazing, from our first meeting right up until the big day! An absolute gem and asset to the venue.'