ARRIVAL AND CHECK IN TIMES All lodges are available from 4.00p.m. on day of arrival until 10.00a.m. on day of departures. Arrivals later than 6.00p.m. by arrangement only and guests are asked to telephone in advance in case of unavoidable delays.

RESERVATIONS AND CANCELLATIONS A reservation only becomes confirmed when the deposit is received. Reservations must be secured by a deposit of 25% of the holiday's cost with the balance being received no later than 8 weeks prior to arrival.

Should you need to cancel for any reason you will forfeit a portion of your payment as follows:-
Up to 8 weeks prior to your arrival Deposit forfeited
Up to 6 weeks prior to your arrival 55% refunded
Up to 4 weeks prior to your arrival 40% refunded
Up to 1 week prior to your arrival 20% refunded
Telephone/email requests shall be held for 5 working days pending return of completed booking form and your deposit and/or full payment.
We strongly recommend guests take out their own Cancellation Insurance Cover.
Bookings for those under 16 years of age cannot normally be accepted.

FIRES No fires are to be lit on any part of the grounds or surrounding land.

PETS A maximum of 2 dogs or 2 cats may be allowed at the Proprietors discretion in certain lodges providing that notification is given at the time of booking. No other pets are allowed. Dogs and cats must be quiet and well behaved and restricted to public rooms only [not bedrooms]. Owners must bring suitable sleeping basket[s]. An additional cleaning charge of £25 per stay will be charged. 

CARAVANS No caravans may be parked on the grounds and tents may not be erected. Boats may be parked on the grounds if notified and agreed at time of booking.

DISCLAIMER Payments are accepted by us in good faith and in the belief that the lodges will be placed at your disposal for the type and dates stated. If for any reason this is not possible through circumstances not under the control of the proprietor [e.g. fire, theft or damage] we will try to make another lodge available. If successful there will be no refund made by us. However, if we are unable to do this then the deposit will be refunded in full and as such you will have no claim against the Proprietor or Agent. The Proprietors reserve the right to alter or amend the facilities or amenities available without prior notice.
The Hirer shall allow the Proprietor entry to the properties for all reasonable purposes.

DAMAGE We require that all lodges should be left in a clean and tidy condition and that should any items be accidentally broken or damaged that you notify the Proprietors.

OCCUPANCY The number of people occupying the hired lodge must not exceed numbers stated on booking.

USE OF ACCOMMODATION The hired property shall be used solely for holiday purposes and the Hirer shall not sub-let the property or any equipment hired to the Hirer.

HIRER'S PROPERTY No liability is accepted by Loch Lomond Leisure Limited for loss or damage to hired or passenger's property, baggage, motor car etc., however caused nor for any accident or mishap to persons whilst on the premises. The Proprietor reserves the right to refuse admission of persons or pets that in the opinion of the Proprietor is/are not suitable to take charge or are causing a disturbance or nuisance which may upset the peace and tranquillity of other holiday makers. In the event of termination of a let a refund of any un-expired portion of rent will be made.

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