Terms & Conditions

Arrval and Check-in times:

All lodges are available from 4.00p.m. on day of arrival until 10.00a.m. on day of departures [The Company reserves the right to charge for an additional days hire for unauthorised departures after this time]. Arrivals later than 6.00p.m. by arrangement only and guests are asked to telephone in advance in case of unavoidable delays.

Reservations and Cancellations:

A reservation only becomes confirmed when the deposit is received. Reservations for stay of 3 nights or more must be secured by a deposit of 30% of the holidays cost with the balance being received no later than 8 weeks prior to arrival. Late availability holidays must be paid in full to secure a reservation. Should you need to cancel for any reason you will forfeit a portion of your payment as follows:- [An administration fee of £20 will always be retained].

• Up to 8 weeks prior to your arrival Deposit forfeited
• Up to 6 weeks prior to your arrival 55% refunded
• Up to 4 weeks prior to your arrival 40% refunded
• Up to 1 week prior to your arrival 20% refunded

Telephone/email requests shall be held for 5 working days pending return of completed booking form and your deposit and/or full payment. We strongly recommend guests take out their own Cancellation Insurance Cover.

• Bookings for those under 16 years of age cannot normally be accepted.
• Fires -No fires are to be lit on any part of the grounds or surrounding land.
• Pets - A maximum of 2 dogs or 2 cats may be allowed at the Proprietors discretion in certain lodges providing that notification is given at the time of booking. No other pets are allowed. Dogs and cats must be quiet and well behaved and restricted to public rooms only [not bedrooms]. Pets must not be left unattended in the lodge. Owners must bring suitable sleeping basket[s]. An additional cleaning charge of £35 per stay will be charged.

Caravans:

No caravans may be parked on the grounds and tents may not be erected. Boats may be parked on the grounds if notified and agreed at time of booking.

Disclaimer:

Payments are accepted by us in good faith and in the belief that the lodges will be placed at your disposal for the type and dates stated. If for any reason this is not possible through operational reasons or circumstances not under the control of the proprietor we will try to make another lodge available and will refund any price difference if appropriate. We will not charge any extra if we need to upgrade you to a more expensive lodge. However, if we are unable to make another lodge available then the deposit will be refunded in full and as such you will have no claim against the Proprietor or Agent. The Proprietors reserve the right to alter or amend the facilities or amenities available without prior notice.
The Hirer shall allow the Proprietor entry to the properties for all reasonable purposes.

Cleaning/Damages:

We require that all lodges should be left in a clean and tidy condition and that should any items be accidentally broken or damaged that you notify the Proprietors. The proprietors reserve the right to deduct the cost of making good damages or for excessive cleaning from the hirer's credit/debit card account for a period of not more than 7 days after departures. If a party uses more than one lodge they are expected to ensure that each lodge has the correct inventory on departure. £100 will be held as a security deposit on the card given at time of booking.

Occupancy:

The number of people occupying the hired lodge must not exceed numbers stated on booking.

Use of Accomodation:

The hired property shall be used solely for holiday purposes and the Hirer shall not sub-let the property or any equipment hired to the Hirer.

Hirer's Property:

No liability is accepted by Loch Lomond Leisure Limited for loss or damage to hired or passenger's property, baggage, motor car etc., however caused nor for any accident or mishap to persons whilst on the premises. The Proprietor reserves the right to refuse admission of persons or pets that in the opinion of the Proprietor is/are not suitable to take charge or are causing a disturbance or nuisance which may upset the peace and tranquillity of other holiday makers. In the event of termination of a let a refund of any un-expired portion of rent will be made.

Smoking:

Smoking is not permitted in any of our lodges.

Hen or Stag Party Bookings:

We regret that we cannot accept bookings which are, or which we deem to be, hen or stag parties

Contract:

No contract exists between us unless your deposit payment has cleared and you have received a booking confirmation letter by post or by email. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.

Loch Lomond Leisure Ltd. Balmaha, Stirlingshire, G63 0JQ. Tel; 01360 870144 Fax: 01360 870145 info@llwf.co.uk Company reg. SC228217 VAT No: 817449116.